Privacy / GDPR
Last updated: September 2025
Summary of how we use your personal data
- Rep Fitness Europe A/S (also referred to as "REP", "we", or "us") uses your personal data to fulfil your orders with us, provide customer service to you, and communicate with you about warranties and other follow-up matters related to your order from us. We may also use your personal data for purposes of communicating with you about our products and services, direct marketing, analytics, and the operation and management of this website (the "Site") when you use the Site.
- Personal data is shared with others including our REP group companies (Rep Fitness LLC) and third-party service providers to REP in relation to our products and services. In some instances, personal data is transferred outside the European Economic Area ("EEA"), including to the United States.
- Where we rely on your consent, such as for using non-essential cookies and similar technologies on the Site, you have the rights to withdraw this consent at any time by either disabling the cookies, blocking them, or contacting us.
- You also have other data protection rights including the right to object to some of the processing which we carry out.
What does this notice cover?
This notice describes how REP will make use of your personal data when you register on our Site, contact us, or place an order with us as a customer or user of the Site.
It also describes your personal data protection rights, including the right to object to some of the processing which we carry out. More information about your rights, and how to exercise them, is set out below in the "Your choices and rights" section of this notice.
Personal data we may collect about you
We collect and process personal data about you when you interact with us and the Site, and when you place and order with us. This includes:
| Category | Details |
|---|---|
| Identification Information | Your first and last name, email address, and password in connection with your account on the Site. |
| Contact Information | Your home address, email address and phone number. |
| Delivery Details | Your payment and delivery details, including billing and delivery addresses and certain payment card information, where you make purchases from us. |
| Correspondence Information | The content of any correspondence you have with us, including interactions with our chat feature on our Site, to the extent it includes personal data. |
| Financial and Payment Information | Credit/debit card names and numbers, security code numbers and other related billing information, other data necessary for processing payments and fraud prevention, and your order history. |
| Marketing Information | Your marketing preferences, including any consents you have given to us, your past ordering history and current shopping cart content, and your geographic location. |
| Review Information | Information you choose to provide to us on the Site or through other marketing platforms concerning our products and services such as the item reviewed, your comments, your name and any other content (such as images or star ratings) you provide in relation to the review. |
| Site Use Information | Information about your use of our Site including how many times you login into your account, your language preferences, products you viewed or searched for, page response times, download errors, length of visits, page interaction information (such as scrolling, clicks, and mouse-overs), when you connect to third party services, passwords to our websites, your communication and marketing preferences, and any inferences we draw from this information. |
| Device Information | Technical information related to the browser or device you use to access our Site, including the type of device you use, a unique device identifier, your IP address, your mobile network information, your operating system, the type of browser you use, and device time zone setting. |
Sometimes, we receive information about you from third parties. In particular:
| Category | Details |
|---|---|
| Contest Information | Your name, email address and any other information you submit to enter contests, sweepstakes or similar promotions provided by our promotional partners. We may get this from our promotional partners, if you have subscribed to participate in such activities with those partners. |
How do we use this information, and what is the legal basis for this use?
We will only use your personal data for the purposes and legal bases set out below.
There are circumstances where we have a legitimate interest to use your personal data. Our legitimate interest will vary depending on what we are using your personal data for, and we explain below what the interest is and how it relates to the processing operations that we are carrying out.
| Purpose of processing your personal data | Legal Basis for processing your personal data |
|---|---|
|
Account Registration We will collect, use and store your Identification Information, Contact Information and Financial and Payment Information to register and create an account on our Site and provide you with services and to fulfil your orders and process payments made by you. |
It is necessary for us to process your personal data in order to perform our contract with you (e.g. conclude your sales transaction with us), or to take steps at your request prior to entering into a contract with you. |
|
Correspondence We will collect, use and store your Contact Information and Correspondence Information to manage our relationship with you. |
We have a legitimate interest in managing our business and providing our service to our customers. |
|
Site Security and Fraud Prevention We will use Identification Information, Contact Information, Delivery Details, Correspondence Information, Financial and Payment Information, Marketing Information, Site Use Information and Device Information to prevent, investigate and/or report fraud, misrepresentation, security incidents, or other misuse of the Site, in accordance with applicable law. |
We have a legitimate interest in preventing and detecting fraud, illegality or other wrongdoing, for example which may cause us or other parties' loss or injury, or which may constitute criminal acts |
